Terms of Service
Last updated: June 23, 2026
Vocalist Support ("the app", "the Service", "we", "us") is an internal, invitation-only tool used by our support team to manage customer support email. By accessing or using the Service, you agree to these Terms. If you do not agree, do not use the Service.
1. Eligibility and access
The Service is private and offered by invitation only to authorized members of our support team. There is no public sign-up. Access is granted through an explicit operator allowlist and may be granted, limited, or revoked at any time at our discretion.
2. Acceptable use
You agree to use the Service only for its intended support purposes. You will not:
- access or attempt to access data you are not authorized to view;
- use customer data for any purpose other than providing support;
- share your access credentials or let others use your account;
- attempt to disrupt, reverse-engineer, or circumvent the security of the Service;
- use the Service to send spam, or for any unlawful or harmful activity.
3. Customer data and confidentiality
The Service handles customer support communications, which are confidential. You must keep such data secure and use it only as needed to respond to customers. Our handling of personal data, including data accessed via Google APIs, is described in our Privacy Policy, which is incorporated into these Terms.
4. Google accounts and third-party services
Sign-in and mailbox access are provided through Google, and the Service runs on third-party infrastructure (such as Cloudflare and AI model providers). Your use of those services is also subject to their respective terms. We are not responsible for third-party services outside our control.
5. Availability and changes
The Service is provided on an "as is" and "as available" basis. As an internal tool, it may be modified, suspended, or discontinued at any time without notice, and we do not guarantee any particular level of availability.
6. Termination
We may suspend or terminate your access at any time, including for violation of these Terms or when access is no longer required. Upon termination, your right to use the Service ends immediately.
7. Disclaimer and limitation of liability
To the maximum extent permitted by law, the Service is provided without warranties of any kind, and we are not liable for any indirect, incidental, or consequential damages arising from your use of the Service.
8. Changes to these Terms
We may update these Terms from time to time. Material changes will be reflected by updating the "Last updated" date above. Continued use of the Service after changes take effect constitutes acceptance of the revised Terms.
9. Contact
Questions about these Terms? Contact us at lamarde.support@gmail.com.