Vocalist Support
The internal support inbox.
Vocalist Support is the internal support console our small team uses to read, organize, and respond to customer support email. It is not a public product — access is granted by invitation only.
What it does
- Ingests incoming support email from our dedicated support mailbox.
- Groups messages into tickets and sorts them by topic (login help, billing questions, cancellations, refunds, and similar).
- Helps an operator draft and send replies faster, so customers get a timely, accurate response.
Who can use it
Vocalist Support is restricted to authorized members of our support team. There is no public sign-up. Operators sign in with Google and must be on an explicit allowlist; everyone else is denied access.
How it uses Google data
With permission, the app connects to a single support mailbox to read incoming support messages and send replies on the team's behalf. It uses this access solely to operate the support inbox described above. Our use of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements. See our Privacy Policy for details.